A few weeks ago I was moving and grooving in my kitchen. I had just gotten home from the gym and was making lunch for the kids while trying not to eat everything in sight. Food could not come quickly enough, so I started to whip up a quick smoothie for myself. I tossed in the banana, almond milk, protein powder, almond butter, spinach and spoon. I set it on the smoothie setting and hit go. The Vitamix started up and I went back to dishing up sandwiches and fruit. And just like that, I was the multi-tasking idiot that effed up her Vitamix for the second time in a year. Shit shit shit.
Unlike last time, I damaged the actual machine – 3 different components actually, including the blender container itself. Ugh. But, just like last time, I called Vitamix and they rescued my appliance-busting ass. They sent me a pre-paid UPS shipping label via email, I boxed the damaged machine up and dropped it at a UPS store. Vitamix fixed it within a few days and emailed me when it was on it’s way back to me. It was on track to be back in my kitchen within 10 days of my screw up. Not bad, not bad at all.
And that’s when things got weird. Long, boring, logistical nightmare story short, the repaired Vitamix ended up being delivered to an address I lived at 10 years ago. Strange. Luckily the current resident is beyond cool and actually called Vitamix to let them know of the mix up. Vitamix contacted to me let me know the dude was going to ship it back to Vitamix. Okaaaay. Then, I get an email from my tenant at our Newport house saying that some dude just delivered a Vitamix to the house… the kind dude decided to bypass UPS and actually hand deliver the Vitamix to what he thought was the correct address. Weird. Are people really that nice to go out of their way like that to return a blender to it’s rightful owner. Sorry do-gooder-dude, but you should have just left it to UPS.
I called Vitamix Monday morning and explained the strange series of events and the fact that I am in Oregon and my repaired blender is in California. And after a few questions and apologies, Vitamix told me that a brand new blender was on it’s way to my house (in Oregon). THE NEXT MORNING I received an upgraded Vitamix on my doorstep.
It’s shiny, it’s new, it blends like a dream. And the 7 year warranty that covers things like the blending of spoons and lids and hard objects just started all over again.
Thank you Vitamix. You are the best. Really, your machines and customer service cannot be beat. I’m forever a fan.
I use my Vitamix on the daily, so being without it was a bummer. The Bodenettes didn’t let me forget it, reminding me (at least once a day) that we couldn’t make pancakes/smoothies because I broke the blender. Here are a few of my favorite recipes I use my Vitamix for: